Support

You get full access for 14 days, with no payment card and no account. The countdown starts when you register your first cat — not when you install the app — so the clock doesn't run while you're just looking around.

It's administered by the app, not by an App Store trial, so nothing is charged when it ends and no subscription starts on its own.

That's intended. The start date is stored in your device Keychain, which survives deleting the app, and is also kept with your iCloud app state. Reinstalling doesn't grant a second free period, and setting the device clock backward doesn't extend one.

Nothing is deleted and nothing is locked away. Everything you already saved stays readable — chronicles, care records, episodes, photos, attachments — and you can still generate a Vet Brief from it, including on the day you need it at the clinic. Deleting your own data also stays free.

Creating and editing new records and using premium features such as Photo Studio, Memory Drops, general sharing and Understanding require premium access. Sharing a veterinary PDF based on existing records remains available.

That's almost always a connectivity problem between your device and the App Store. Check your network, then tap Try again. If it persists, sign out and back in to the App Store in your device settings, or restart the device. Write to me if it still won't load.

Sign in with the same Apple Account used for the original purchase, then open Settings in Slow Blink and tap Restore purchases.

On your device, open Settings → your name → Subscriptions → Slow Blink. You can also manage subscriptions at Apple’s subscription page. Cancelling turns off renewal; paid access generally continues through the current billing period. Deleting the app does not cancel a subscription.

Refund requests are handled by Apple at reportaproblem.apple.com.

On your device and, when iCloud is enabled and available, in the private iCloud database associated with your Apple Account. The developer does not operate a database containing your cat archive. Apple services manage synchronization and subscriptions. See the Privacy Policy for details.

Check that both devices are signed in to the same Apple Account, that iCloud is enabled for Slow Blink in device settings, and that both have a network connection. Sync isn't instantaneous and may take a moment after a device reconnects. Photos, videos and files attached to an episode stay on the device where you added them and do not sync.

After a fresh install, app settings sometimes arrive before your cats do. If the app looks empty for a minute, give it time to finish syncing before assuming something is lost.

No. Slow Blink stores its own copy of every photo you add, so your archive doesn't depend on the original staying in Apple Photos. The trade-off is that those copies use storage on your device and in iCloud — Slow Blink shows how much each cat is using inside their chronicle.

An owner-prepared PDF generated on your device from the history and episodes you select. You can preview it before sharing, and select multiple active or closed episodes. It is not a diagnosis or a clinical report issued by your veterinarian. Slow Blink does not automatically send it to anyone.

Yes. Open an episode, expand Document for Vet and select other active or closed episodes in the optional section. The current episode stays included. Review the resulting PDF with Preview before tapping Send to Vet. You can also prepare a document from the Veterinary hub.

A chosen veterinarian's name and clinic may appear in the PDF, including when they are recorded in a visit history. Saved phone numbers, email addresses and street addresses from My Veterinarians are not added automatically. However, free-text notes and separately selected attachments may contain additional information. Always review the preview and your attachments before sharing.

No. Selecting a veterinarian only prepares the document's intended recipient information. You choose the destination yourself through the iOS share sheet; Slow Blink does not automatically contact a clinic.

Only for one optional feature: recording your own short sound cue to get a cat to look at the camera. Recording happens when you start it and never in the background. Those clips stay on that device, are never synced or transmitted, and can be deleted in the app.

Open Settings in Slow Blink and use Delete all app data. It removes cats, care records, episodes, veterinary contacts, photos, documents, Understanding progress and the sound cues stored on that device, and queues the deletions for iCloud. Wait for iCloud synchronization to complete on all your devices.

Deleting the app or signing out of iCloud is not the same thing — it leaves synced records in your iCloud account. Delete from within the app first and let it sync.

It isn't built for that. Slow Blink is designed for the cats in one household and has no multi-user, role or case-management features. The Terms of Use limit it to personal, non-commercial use.